Total Marine Supplies

Terms & Conditions - By placing an order on our site, you are accepting our terms and conditions. We recommend that you read and understand them first.
Your use of this web site hosted by Total Marine Supplies and/or its various affiliates or subsidiaries (collectively referred to as "Total Marine Services") is subject to the following terms and conditions:

• Shipping & Delivery
• Privacy Policies
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Liability
• Customer/Account Information
• Newsletter

Shipping & Delivery

Delivery Services & Charges We use Royal Mail for nearly all our deliveries, and offer a variety of services to suite you and your time-scale. The services and prices are displayed before ordering, and can be found when viewing your basket.

Delivery Date Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majure The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.

Privacy Policies

Your privacy is important to us, the following section defines how we collect , what we do with and how we hold the information you supply to us.
What information do we collect?
We collect email addresses.
Personal information pertinent to supplying the goods or services requested by the customer from Total Marine Supplies (eg names, telephone numbers, address, email adress etc)
From time to time we will ask you for further information, for example if you make an enquiry, make a purchase or enter a competition with Total Marine Supplies.
We may also use cookies. For an explanation, see below.
Use of Cookies
Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them. But you may find there are parts of the site which you cannot access if your cookies are turned off.
How do we use your information?
We use the information to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically or otherwise. In the case of our online publications available through subscription, your personal information may be used to enable us to verify you are a subscriber and to deliver the online publication to you. Unless you have informed us that you do not wish to receive further information about our products and those of our affiliates and partners, we and they may send you direct mail.
When do we share information?
We may share your information with affiliates or associated companies necessary to complete orders, services or enquiries made to Total Marine Supplies.
We do not sell or share your personal information to others.

ReturnsPolicy

Faulty Items All our products come with a manufacturer warranty, unless otherwise stated on the item page. This warranty covers faulty items. It does not cover the following:
-Damage caused by the user
- Accidental damage (eg. drops)
- Naturally occurring damages (eg. Decreasing battery life)

Additionally, we will not accept any returns if you have caused damage to the items, other than general usage, even if the items were faulty beforehand. If the items are found to be faulty, we will send a replacement out as soon as possible, free of charge.

Unwanted Returns
If you do not like the items you have ordered, you may return the items in their original packaging within 14 days of ordering the items. Please note that we may charge a restocking fee of up to 25% at our discretion. Additionally, we will not refund any shipping costs.

Incorrectly Supplied Items
If we have sent you the wrong items for your order, you should contact us as soon as possible. If you return the items to us in their original undamaged, packaged state, we will send the correct items out as soon as we have received the incorrect items.

Returns Procedure
Before returning any items to us, please contact us first. We will issue you with a returns number, which must be displayed either on the outside of the package, or inside the package. This will allow us to handle your order as quickly as possible.

Product Misuse
Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.

Distance Selling Regulations
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Paints or materials unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a returns number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.
Delivery costs will not be refunded

Ordering

General Ordering Information
Total Marine Supplies reserve the right to change the price of items without prior notice.
All good must be paid for before they are despatched
Total Marine Supplies cannot guarantee who actually makes components (unless otherwise stated in the item description)
This online store is offered as a comprehensive guide to the range of products we are to supply.
Inclusion does not mean we have the items in stock.

Acceptance of Orders
No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.

Product Specifications
Total Marine Supplies will not be held responsible for errors in typing, description, illustration and specifiction which are only intended as a guide. We reserve the right to amend, add and delete products as nescessary.

The company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering . The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.

Payment, Pricing & Promotions

Payment Methods
We use PayPal to accept all our payments. This is currently the most secure way to make your payment. If you want to know more about PayPal, please visit their website at www.paypal.co.uk. Remember - you do not need a PayPal account to use PayPal to pay us!

Payment & Security
A few of the security measures used by us and PayPal:
PayPal will not pass on any of your credit card or bank details to us - we simply receive the payment.
PayPal uses secure servers all around their site, so your details are handled over a secure connection.
We will NOT pass on any of your data; your shipping information is only used to send you your items

Liability

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.

Customer/Account Information

It is the customers responsibility to ensure that all information submitted to Total Marine Supplies is valid and correct.
Total Marine Services can not be held responsible for errors or incurred costs that are a result of wrong or fraudulent information being submitted by the customer.
Knowingly submitting fraudulent or erroneus information is a legal offence. Total Marine services will vigourously enforce any attempts to defraud or misinform to the full extent of the law.

Newsletter

You will be automatically subscribed to our newsletter when you signup. If you wish to be removed from this list, please click the unsubscribe link at the bottom of any received newsletter.